If you need local technical assistance from K-Patents authorized representative, please choose the right region in the map to find the appropriate representative for your country.

If you need technical assistance from the K-Patents factory, please refer to the contacts below.

All Countries Except the United States and China

Technical Support at the Headquarters:
Marcus Kavaljer, Area Manager [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Telephone: +358 207 291 570

United States

Mike Dedmond, Service Manager [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Telephone: +1 (630) 955 1545

China

Li Jin, General Manager [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Mobile: +86 186 1670 0486

Please attach the following information to your technical assistance request:

  • Instrument model code
  • Sensor and Indicating transmitter Serial Number
  • Photo of optical image and slope
  • Photo of installation
  • Measured medium, flow rate

Please also see the HF Specific Instrument Service Procedure (PDF) before a return. 

How long will it take to get an answer?
Turnaround time of requests is normally one calendar day except weekends and holidays.